As a member of the industry, a HUGH FAN OF PC GAMING, and finally, an proud ex-purchaser of Alienware Computers, I would like to express my deepest thanks in providing not only the most beautiful laptop that I have ever owned, but also the most pleasant experience in "making it mine". I have been purchasing gaming laptops and desktops for the last eight years of my life. and a formerly dedicated customer of Alienware gaming computers. However, I found through the years that with every better computer they released, the worse their customer service became. It was a sliding scale from good to great for builds, great to worst for service. and despite what they would make in computers, you can never judge a computer company by their cover - their computer.
After my m15x went bad - for the second time - and after a horrible experience of getting the computer serviced, only to be told the second time the "blue screen" error occurred, that Alienware had no record of any service, I knew I needed a new gaming computer. I felt like I wasted however close to six thousand dollars in buying the m15x, considering the computer motherboard died on me only one month after the warranty, only to pay over $1,000.00 to have it repaired, only to receive it back broken, to send it back yet again, receive a repaired unit, two months later having it break yet again, at which time upon my call to Alienware, "there is no record of this service sir, you will have to pay us "x" sum to continue this conversation", as if I were on a pay telephone that the operator was to disconnect my call unless I put in "twenty-five more cents for five minutes."
I was at the cross road, buy a new computer or deal with Alienware further. well, to tell the truth, I was tempted to buy a new Alienware computer, after all, they are the big dogs in the computer gaming pc build industry. Everyone else is either self proclaiming selling at ridiculous prices, or posers selling at low pricing - of course their computers are as slow as the price low. Then, as if fate, I find Origin PC in a computer magazine. Go to the website, and you will like what you read. Call them, and you will love what you hear. Buy their computer, and you will be "head over heels".
By far the best experience I have ever had in buying a gaming pc - or any pc for that matter - from anyone. The computer is everything you build it to be, and their service is everything they say it will be, and more. Thank you for giving me a reason to believe in PC gaming computer manufacturers again. As far as my business goes, ORIGIN PC: 1, Alienware: 0.
Online Video Game Rental Company